Category: Confusion

We’d Love To Hear Your Feedback

Six words.

Just six words that have an unnerving affect on me.

They are just words, I know. Maybe I shouldn’t let them bother me quite as much as they do, but ugh! They really bother me.

I can’t seem to do anything without getting one of these letters or emails or text messages or phone calls nowadays. Oh, how I long for the days when I can just go to the shop and buy something, and as soon as I leave the experience ends there. Or use a service and when it’s done, it’s done.

‘They’ say they want the feedback so they can improve their services. ‘They’ say it is for customer satisfaction. ‘They’ say it is for marketing purposes. ‘They’ always seem to ask for this, yet wherever you go everything is always as it has been.

‘They’ say it takes five minutes to complete their ‘customer satisfaction surveys’. It probably does, per survey, but when you get asked for feedback for every bloomin’ thing you do those five minutes can add up to an hour or two.

I had one manager of a mobile phone store once tell me to give the store a mark of 9 or 10 on how well they did, when I received their survey, otherwise it would trigger an investigation within their internal review team. Unfortunately, the manager lied to me regarding the wording of a contract, after I had to wait for over an hour to be seen in the first place, so they didn’t even get a score of zero from me. I never responded. I’d already lost an hour waiting to be told how to answer the question.

I made a phone call earlier today to an energy company, and as I was trying to give a little more detail regarding my enquiry, the advisor simply cut me off mid-sentence and asked me a totally different question. I then, shortly afterwards, received a phone call from their internal review team asking how well they did. Well, I say phone call – it was from a robot. Same as with the mobile phone store, they didn’t get any feedback. (Phone calls nowadays ore recorded ‘for training purposes’, so they may hear that call, should their internal review team get round to listening to it.)

The dentists want to know how they’ve done. The computer shop want to know how they’ve done. The Bathroom-fitting people want to know how they’ve done. The petrol station want to know how they’ve done.  Even places where there is no alternative to go to want to know if I would recommend their services.


Companies! Please!!!

If you do not know how you are operating yourselves, then it is rather a poor show, don’t you think? Instead of investing in these tactics, why don’t you just provide a good service, or, if you want to show off, a really good service, and have done with it. If you mess it up, and you will, no worries there, just have your customer services team on standby ready to handle the complaint.


Maybe I’m getting old now, and this is the start of the onset of grumpiness. Mind you, I must have started getting old when I was a teenager, because I have been somewhat grumpy (in certain circumstances!) since then.

So… does this question cause you to feel the same way? I’d love to know. Please leave your feedback in the comments below…

(A grumpy Six Word Saturday post)

Letters The To Universe… Rearranged Edition, The

Dear Desk,
I’m awfully sorry to keep shifting you and things this way and that… but it is all for a good cause – it’s so I can use my brand new computer with ginormous monitor to do one thing, whilst using my existing computer to do another, such as update my blog. Your current layout works do much better than previous attempts, so I’m sticking with this one.

Dear Old Computer,
See? I told you I would still be using you.

Dear New Computer,
Hello and welcome to the Mansion, and beyond! I’m still installing my software, which I know will take a while, but it is taking a while. I shall get there one day soon, I know it!

Dear Thoughtless Dillops,
As you know, your terrible driving gives me the right to give you the name ‘dillop’. You may not give your disregard for other road users a second thought, but for some reason lately, I have been troubled by your less than adequate driving skills. I’m writing just to let you know, that from now on, you are on your own, and I shall merely observe your behaviour and dismiss both it and you in that instant. I need to rearrange my thought processes a little, but without having your actions there cluttering my mind, I should find this task quite easy.

Dear December,
Have you rearranged your days this year? I’m sure it was the first only yesterday.

Dear Brexit,
I do hope you are not trying to secretly try to coerce my vote should we be plunged into another ridiculous referendum. I tried to find an unusual word online that meant the same as ‘rearrange’, so it would tie in with this week’s Letters To The Universe. The website I chose advised me an antonym for ‘rearrange’ is ‘remain’, which made me think that it isn’t exactly an opposite meaning. Unless it’s just me and all I can see as the opposite there is leave.

Dear Fingers,
Please be aware that just because I haven’t mentioned you for a while, I am still aware that you are trying to influence my typing by rearranging my letters for me. Just because the keyboard is on the opposite side of the desk, the keys are still in the same place that they always have been.

Dear Blogland,
Just to explain, Fingers, for those of you who may be unaware, is my Inner Typist. He loves nothing more than rearranging my typing as I type. He makes it take twice as long to get a good post out.

And Finally, Dear Becky,
I’m running out of square photos for your December Square ‘Time’ challenge, but I do have a couple left… ‘foody’ ones, if you like. Today’s photo is ‘Lunch Time’…

Thank you for reading,

P.S. This is a scheduled post, so I shall be adding a link to Becky’s psot ltaer tdaoy. Orehtswie, vsiit Bkecy’s stie tughorh the Lniks Pgae avobe. FINGERS!!!!!

Letters To The Universe… The First Edition In December

Dear December,
Nice to see you again, but haven’t you only just left from last year?

Dear December Weather,
I don’t know where I’ve gotten the idea from, but surely you should have a Wintry Christmas Card feel about you now, shouldn’t you? I mean soon, we may all be sending Christmas Cards with images of grey murky days on them instead of the wonderlands we normally see (together with the robins and baubles and so on!).

Dear Autumn,
I’m sure you weren’t this late last year. I mean some trees still have their full leaves on… and I’m not referring to the evergreens here, either! It’s no wonder the weather (which I’ve addressed in a previous letter) isn’t its normal self.

Dear December,
Are you sure that you are here again, and you haven’t just ‘hung around’ hiding somewhere to take us all by surprise when we least expected it?

Dear December,
Me again! I’d just like to inform you that I haven’t yet seen a single robin this time around… not even on a Christmas Card (as referred to in a previous letter!).

Dear Christmas Decorations,
You are brightening the place up immensely now, I must say, and you are very welcome now that December has come around once again. It doesn’t seem that long ago that you were all being taken down, but that’s December’s fault by springing up on us so suddenly. I am a little concerned that if I blink, I may see you being taken down again in record time, but that appears to be something I just have to get used to now.

Dear Twelvetide,
I’m sorry, but I have only just heard of you. I mean, I know of you, being the Twelve Days of Christmas and all that, starting on December 25th, but I’ve never heard of you before referred to as Twelvetide. Although it does make sense.

And Finally, Dear Christmastide,
Yes, I’ve only just heard of you as well, although Christmas Time and Yuletide are more familiar variations of you which I have heard of. Also, I’m slightly confused as some see you as identical to Twelvetide, and others see you differently. Mind you, I’ve always thought of the Twelve Days of Christmas as leading UP to Christmas Day, so what would I know???

Thank you for reading,

P.S. And here endeth the latest collection of Letters To The Universe, all based on observations or lack thereof! I think I’m going to have to start opening my eyes more, so I can actually take in a lot of what is going on around me, rather than letting a lot of things simply pass me by. Time is passing by at great speed now, so it seems a shame to get to this point of the journey and start missing the view.

Dear Blogland… have a fabulous weekend and wonderful fun-filled week next week.

Letters To The Universe… The Getting Things Right Edition

Dear Me,
Oh, deary, deary me! Indeed… but wait! No need to be facetious, all things considered. You are doing perfectly fine just as you are. There is no need to control everything that happens. There is no need to understand the actions of everybody. There is no need to change your mind because somebody tells you to. You are fine just as you are. No… not fine. Perfect. Even with the flaws, you are still perfect.

Dear Storm Diana,
I’m confused. Did you blow through? Are you still blowing through? Did you blow hot and cold? If it was you on Thursday morning, your winds were very warm indeed… much too warm for this time of the year. But that said, you were a pleasant surprise.

Dear Cyclists,
I know that I cannot control a single thing that you want to do, but I can offer you a piece of advice, should you feel the need to take it (for your own safety more than anything else!) When you are riding on a dark evening, in the midst of ferocious winds and teeming rain, on a busy road, dressed in black, one-handed whilst speaking on a mobile phone, would it not be a good idea to turn your lights on? I think so. For your own safety, more than anything else.

Dear Cyclists,
When you finally turn your lights on, would it not be slightly more courteous to use the one which stays on all of the time for the other road users, rather than using the intense strobe light setting? Your flashing light momentarily distracted me as I was driving earlier and I could easily have not seen the cyclist mentioned in the previous letter. Luckily his lack of light made him stand out in the darkness, but only because his silhouette partially covered a sop window I was passing.

Dear Pedestrians,
Could you please let me know why, when you diagonally cross a road, ambling at a snail’s pace, you are always walking away from the direction of traffic that is moving your way? You seem to do so without a care in the world, even though you know that a huge motorised vehicle is just behind you.  When I was younger I was taught the Green Cross Code on how to cross a road, and still use those rules to this day. You may think me old fashioned, but that’s your problem!

Dear Christmas Decorations,
I’m loving seeing your colours springing up everywhere now that we are in the last few days of NOVEMBER.

Dear  Sleep,
You have been fabulous of late. Most refreshing and I (eventually) wake Feeling Good. I seem to be having strange dreams at the time the alarm goes off though, and in my blurry-eyed dream state it takes me a good half hour to realise it is the alarm that is sounding… even though I seem to subconsciously hit the snooze button every five minutes. Do you think you could look into this for me? I’d do it myself, but I’m just loving the sleep.

And Finally, Dear The News,
I’m going to have to stop watching you again. I am very confused with how you report your stories. One report you are pro ‘this’, and in the next you are against ‘that’. You love to report on people’s failures and downfalls, and seem to be constantly trickling worrisome messages embedded within your stories. You seem to relish on broadcasting state secrets and, in my opinion, you make the country look like a laughing stock showing how everyone is fighting for their version of Brexit. Sigh. I’d rather not know, but having said that, by watching your version of events I’m none the wiser anyway!

Thank you for reading,

P.S. Hello Blogland! Please don’t mind my wafflings in this week’s Letters. I’m just ironing a few things out, that’s all… least of all my brow, which for some reason is all the more furrowed. Next week, I shall write letters to more light-hearted recipients. We do prefer light around here, don’t we?

Happy Weekend!

Divine Mission-Possible

I’ve been introduced to this Blogging Challenge in Sue Dreamwalker’s latest post.

Linda (Litebeing) asks… Write about your spiritual mission here on Gaia. Are you a lightworker, Starseed, forerunner, Indigo, or none of the above? What have you incarnated to do or to be? Describe your mission and your journey to achieve it. Are you delighted to be here? There is no correct answer, by the way. Make it your own.

So (or ‘well’) here goes… and please bear with me. The waffle is on!

The honest answer to the question, the short answer, for me, is that I just don’t know. I’m definitely on a path to somewhere, that is clear. I’ve been travelling this path for many years, and since the early 2000s I’ve noticed a considerable change within myself of how I view the world and how I connect beyond it. I’m somewhat of a contradiction, allowing myself to be pulled this way and that, more though by my own thoughts rather than the outside world.

I’m awkward. Socially inept is probably a better way to describe it, and I love spending time by myself. Writing. Reading. Creating. Anything that takes me both within and out of myself at the same time is ideal. I live (some of the time) in a fantasy world which helps me to Feel Good… although there are a lot of aspects in my real world that allow me to feel that way too.

In 1999 my quiet personality was pushed beyond its limits when I applied for, and got, a job as part of a training team for a large call centre in Birmingham. Speaking in front of individual strangers was challenging enough, but here I was to speak in front of groups of strangers. To me, I was nervously awkward throughout the months I worked there, but my confidence did grow, and I enjoyed what I did. I was sad when it ended, and was told at the end that the training provided by myself and my colleagues that for most of the new employees it had been the best training they had received. Ever.

That was quite a compliment, but I thought they were just saying it to be nice.

I remember in my first training session, there were fifteen fresh faces looking at me in sheer dread. Drained of colour, some dribbling as they tried desperately not to scream, I realised that they were just about to go over the edge. It was the third day of training, and the first technical day. Very technical. I could see that with some of the newbies it was information overload. I looked at them all, individually, and I felt for each and everyone of them. They had all started a brand new job, looking for a fabulous new experience, and they had me as their trainer. I had to do something to make them feel, at least, a little better.

My co-trainer and I gathered everyone into a circle in the middle of the room, and we asked them in turn how they were feeling. They told us. Some were fine, others not as much, all were confused. All I could say to them was that yes, it was technical. It was difficult, and confusing. But in one split second they will ‘get it’. We’ve all been in their situation. We’ve all had to learn the same thing. And everything new takes a while to fit into place. I tried as best as I could to reassure them that from then on, the training would be easier. Eventually, the day’s session came to an end, and our mini group session / huddle / bonding activity seemed to have worked. Everyone returned to work the following day, and it was a lot easier for all of us.

It was in that training room that I realised just how important the right kind of help can be to someone. We abandoned the training because the group needed the huddle. I needed the huddle for reassurance that I hadn’t lost the group, and I was determined from that moment on that this group were going to succeed, come what may. And they did. Not all with flying colours, but when they were live they were brilliant in their work.

Future groups had their own challenges, but we managed to get through them. And, we noticed, that other trainers had also adopted the ‘huddles’.

So, I learned that I wanted to help people. I still do today, although I don’t seem to get much practice at it of late.

Since those training days, something has shifted. Something has changed, and I’m starting to feel separate from other people… disconnected. I sense they look at me with distrust or unease. I feel they want to get away from me as quickly as possible or don’t want to know me. I see them treating me in a different way to how they do others. It’s an odd feeling, and these descriptions are the closest way to explain it. I get the feeling from current work colleagues and strangers alike. So, as the saying goes, obviously, it’s not them, it’s me.

So, I shut myself away whenever I can and write and draw and create… and occasionally paint. I write about the Sphere Beyond, sharing the light, Feeling Good, and keeping things light-hearted. I write, hopefully, in a way that will bring a smile, and I write as a way of keeping a connection with people. It’s a good job I like doing it… and it’s a good job I like my own company.

Before writing this post, I did a quick internet search for the definition of a ‘Lightworker’. I found references to folk who are intuitive, becoming more self aware, easily connect with people, spiritual but not religious, a powerful manifestor, somewhat of a loner and someone naturally drawn to ancient ways and/or nature.

I don’t know about being intuitive (maybe I am…!) and I certainly do not connect easily with people in the physical sense – but then one can’t be a loner (I prefer the term ‘a private person’!) and easily connect with people at the same time, so I’m guessing that each of these attributes are part of being a Lightworker rather than all of the definitions combined.

That made me think that each and everyone of us is a Lightworker. Some very aware of the fact, others completely clueless and others, like me, wandering aimlessly somewhere in the middle.

I share a lot of those attributes. I manifest. I have ties to 1642 and beyond. I love being in nature and interacting with any creature that wants to interact with me. I use crystals. I practice magic. I dream of Angels and flying… and Places of Peace and Tranquility.

And I write about dark forces in a light-hearted way. I write about love in a dark way. Like I said back in the third century AD at the beginning of this post, I’m somewhat of a contradiction.

Maybe I’m a Lightworker-in-training, hence the urge to write about the training session earlier, and I’m currently going through that technical third day. Only the third day that I’m going through is maybe a decade long. Thinking that way, the decade is almost over, and maybe my social awkwardness may reverse and I will become more sociable once again. I know that only I can do that, but I have to make sure that I am in the right place for me before I do.

Not that I’m in the wrong place now. I know that for a fact. I love it just how it is right now. Just enough awkwardness balanced out by my own fabulous ‘own time’.

One day soon, I know that I’ll ‘get it’, just as I told the training group. I’ll know exactly why I am here, and what my Divine Mission-Possible is. Until that day, all I can do, just as every other being upon this fabulous world of ours, is continue to learn.

And share a little light, in my own individual way.

Ready, Set , Blog! Divine Mission- Possible

Above, and very above (in the image that starts this post!) is the link to Linda’s post and blog challenge. Linda has asked that anyone who participates in this challenge to nominate somebody within their circle to also take part. As usual, I can’t pick one person to nominate, so I’m throwing the gauntlet down to any of my followers to post about their Divine Mission-Possible. If you feel inspired, and would like to share, then please do so!